Frequently Asked Questions

You may need to supply us with the following information and documents as part of your personal loan application:

• Your personal details – name, address, date of birth
• A driver’s licence or passport
• Proof of your address - for example, a utility bill
• Proof of your income in the form of payslips or bank statements

Please contact customer service at info@mutualfinanz.com.

Once you're approved the funds will be transferred to your bank account, usually within 24 hours.

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We will resolve it as soon as possible.

Mutual Finanz is not a bank. Marketplace lending provides a different and interesting alternative for creditworthy borrowers and fixed income investors to get a better deal. Part of the attraction is that it can provide better rates and returns without the infrastructure cost and complexity that comes from being a traditional bank or deposit-taking institution.

We offer 2 to 10 years terms with our unsecured loans, or up to 7 years with our secured loan option. 

You also have the freedom to pay out your loan early in full or make additional lump sum payments during the life of your loan with no extra fees or penalties.

Applying for a Mutual Finanz loan is simple.

• Apply online: Most people finish their application within 5 minutes (and it's easier to do if you're enjoying your morning coffee).‍
• Get paid: Once approved, we'll have the loan funds in your account in as little as 1 business day.‍

If you need short-term or medium-term assistance with your repayments please get in touch with us immediately. Our customer service team can discuss options with you that can include flexibility with instalments due, time extensions and other hardship solutions depending on your circumstances.

If you notice something that doesn't seem right or believe you've been a victim of identity theft, we’ll help you take the next step in reporting issues. Alternatively, you can contact your credit provider directly to correct it.

To be eligible for any Mutual Finanz personal loan, you need to be employed or having an alternative source of income.

Fixed interest rate

Our personal loans have a fixed interest rate, meaning your interest rate doesn't change during the life of your loan and your regular repayments are always the same. 

Fixed rate personal loans can help make it easier for you to budget. With no early repayment fees, our fixed rate loans give you more freedom and allow you to pay off your debt sooner.

Our fixed rates for personal loans is 3% p.a

The amount you can borrow depends on the loan options you choose and how much you can afford to repay.

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You can borrow from $5,000 to $2,000,000.

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With either option, you should borrow an amount that suits your situation, so that you will be comfortable paying off each instalment.